Policies:

CUSTOM ORDERS

The total price and actual timeframe may or may not match the estimates. We will do our best to match the estimate or to inform you if something comes up and the total price will be much more than the estimate.

We accept checks, cash, credit card, Zelle, and Venmo. Checks can be made to Nina Raizel Jewelry. If requested, a deposit should be made when the design is finalized, and a final payment should be made during the presentation (or shipment) of the finished work to the customer.

If you give us stones or other materials to incorporate into the jewelry, we cannot ensure that these materials will not be damaged during the process. If damage occurs, we will reimburse you at market value.

If you are unsatisfied with the finished work, please let us know, and we can talk about further steps. If you do not accept the finished jewelry, we will keep it, along with the deposit.

Custom jewelry has a 1 year no-questions-asked repair warranty from the date of the final payment. After that, issues will be dealt with on a case-by-case basis.

Custom rings include one fit-check and resizing if necessary.

All custom work is non-returnable and non-refundable after it is completed and paid for.

REPAIRS

The total price and actual timeframe may or may not match the estimates. We will do our best to match the esimate or to inform you if something comes up and the total price will be much more than the estimate.

We accept checks, cash, credit card, Zelle, and Venmo. Checks can be made to Nina Raizel Jewelry. If requested, a deposit should be made when the design is finalized, and a final payment should be made during the presentation (or shipment) of the finished work to the customer.

We cannot ensure that your jewelry will not be damaged during the process. If damage occurs, we will reimburse you at market value.

If you are unsatisfied with the finished work, please let us know, and we can talk about further steps. If you would not like your jewelry back, we will keep it, along with the deposit.

Repairs have a 6 month no-questions-asked repair warranty from the date of the final payment. After that, issues will be dealt with on a case-by-case basis.

All repair work is non-refundable after it is completed and paid for.